Policies
Terms of Service
How we agree on, carry out and close concierge assignments.
Written scope first
Each accepted assignment begins with a written scope describing the task, location, responsibilities, evidence, timeline, fees and approved expenses. Please ask us to clarify anything before you approve it.
Your approval
Work starts only after you approve the scope and agreed payment arrangements. Purchases and material changes require your approval. Provide accurate instructions, an authorised point of contact and lawful access where needed.
Our role
We coordinate and document accepted tasks. We do not replace qualified legal, engineering, medical or other regulated professionals. We confirm any limits before accepting an assignment.
Timelines and updates
We aim to reply to new requests within 24 hours. Completion dates are agreed for each assignment and may depend on access, third-party availability and your approvals. We communicate changes when they affect the task.
Closeout and concerns
We provide the evidence and closeout agreed in your scope. To raise a concern, email jamesombatius@gmail.com with your name, the task and the relevant dates. The Refunds and Client Funds pages explain cancellation and reconciliation.
Client funds
We spend client funds only after written client approval and provide receipts for that spending.
Governing law
These terms and our concierge services are governed by Kenyan law.