Policies
Cancellations & Refunds
How we handle changes, cancelled assignments and unused funds.
Before work begins
Contact us in writing as soon as you need to cancel. We review the scope, work already completed and approved commitments before confirming the cancellation and any refund.
After work begins
Completed work and approved third-party commitments are included in the reconciliation. We stop avoidable future expenditure when the assignment is cancelled and explain any amounts still due or refundable.
Unused client funds
The closeout records funds received, approved spending and any unused balance. We confirm the return arrangements with you through email or WhatsApp.
If something is wrong
Send your name, task description, dates and supporting evidence to jamesombatius@gmail.com. We review the agreed scope and available records, explain the outcome and discuss an appropriate resolution.
Written agreement
Any assignment-specific cancellation arrangements are included in the written scope before you approve it. Nothing on this page removes rights that apply by law.